Suburban open-concept living room and kitchen with light wood-tone flooring, a sectional sofa and a kitchen island

FAQ · Straight Answers

Flooring FAQ

Types, timing, prep, repairs, stairs and getting started. Answers to the questions we hear most.

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Frequently Asked Questions

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What kinds of flooring does Music City Floor install?

We install hardwood, engineered hardwood, laminate, luxury vinyl plank, vinyl sheet and tile, ceramic and porcelain tile, wood-look tile, marble and natural stone, and carpet, plus stairs, trim and transitions.

Do you offer free in-home consultations?

Yes. We visit your home, measure, listen and bring floor samples so you can see them in your own light. Book yours by calling 615-357-7797 or sending us a message.

Do you remove my old flooring?

Yes. We remove and dispose of old carpet, tile, vinyl, laminate and hardwood, then inspect and prep the subfloor so the new floor starts on a flat, solid base.

How long does a flooring project take?

It depends on the size of the job and the type of floor. A single room can often be done in a day or two, while a whole home takes longer. We give you a realistic schedule after your consultation.

Hardwood or luxury vinyl plank: which should I choose?

Hardwood is warm, classic and refinishable, while luxury vinyl plank is waterproof, tough and quick to install. Many homes use both, with hardwood in living areas and vinyl in kitchens, baths and basements. We show you both side by side.

Can you turn carpeted stairs into hardwood stairs?

Yes. We remove the carpet, repair the structure and install new treads and risers that match your floors. See our stair flooring page for more.

Can you repair or refinish my existing hardwood?

Often, yes. Boards can be replaced, gaps filled and the whole floor sanded and refinished. Try the free Floor Problem Finder, then book a free inspection and we will tell you honestly what is possible.

Where do you work?

Music City Floor serves 21 Middle Tennessee cities, including Nashville, Franklin, Brentwood, Murfreesboro, Hendersonville and Spring Hill. Browse the service areas page or call us to confirm your address.

How do I get started?

Call 615-357-7797 or use the form on this page to book a free in-home consultation. You can also try our free floor design tools before we meet.

How do you prepare the subfloor?

A great floor starts underneath. We inspect the subfloor, repair soft spots and squeaks, flatten high and low areas and check moisture where needed before any new flooring goes down.

Can you work around my furniture and pets?

We plan the work so furniture is moved as needed and rooms are finished in a sensible order. Tell us about pets and kids at your consultation and we will plan around them.

What is the best floor for a basement?

Waterproof luxury vinyl plank and porcelain tile are popular below grade because they handle moisture well. We check the slab and talk through your options before you decide.

How do I care for hardwood floors?

Sweep regularly, damp-mop with a wood-safe cleaner, wipe spills fast and use felt pads and mats. We give you simple care steps at the final walkthrough.

Do you offer payment options?

Ask us about payment options for your project. Our Budget & Payment Planner shows a simple planning example, which is not a quote or a credit offer.

Do you help with water-damage claims?

We provide clear, itemized estimates and notes you can share with your insurer. We do not handle the claim for you, but we help with the flooring side of the paperwork.

What flooring is best with dogs?

Luxury vinyl plank, laminate and porcelain or wood-look tile are popular with pet owners for their toughness. Hardwood with a durable finish can work too. We help you choose room by room.

Do you install in commercial spaces?

Yes. We install commercial-grade vinyl, tile and carpet tile in offices, shops and restaurants, with phased or after-hours schedules to keep your business open.

Ready for New Floors?

Let’s Give Your Floors the Makeover They Deserve

Book your free in-home consultation. Tell us about your project and we will contact you shortly, or call now and talk to a flooring specialist.

Call us today615-357-7797

  • Free in-home consultation
  • 21 Middle Tennessee cities

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